Terms and conditions

This website www.go-organic.online is operated by go-organic, an India based firm. The policy is issued by ‘go-organic’.

By visiting our site and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By placing an order on this site you are entering into a purchase/sale transaction with go-organic. The terms and conditions are enumerated as follows


"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

www.go-organic.online  or the “Site” means the online shopping portal owned and operated by go-organic which provides a platform to the shoppers to buy the products listed on the site. "Vendor"/"Seller"/”Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on www.go-organic.online

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site. "User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.


You represent and warrant that you are competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.


This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides online shopping platform wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.


User/ You or go-organic may terminate the agreement at any time, with or without cause. However, go-organic reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice. You are required to furnish complete & correct information pertaining to registration on www.go-organic.online website/app, if any irregularity discovered in the information your account shall be terminated immediately without any notice.

Modification of Terms and Conditions

go-organic may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

Online Shopping Platform

You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

go-organic accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.

After the receipt of payment the Buyer/ cash on delivery as the case may be, go-organic shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Product Pricing

Product prices listed on the website are current. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. While every care has been taken to label the products accurately, errors in data entry and updation may occur. go-organic reserves the rights to cancel the order in case a wallet (excluding any cashback benefit) is refundable by placing the request to the customer support. Refundable amount is credited to the customer's bank account shared using the link sent in SMS by the go-organic. Refund is credited within 5-7 working days of sharing the bank details. In case payments done through credit card it will be refunded to the same mode of payment.

Offer & Cashback

  1. Maximum CashBack Up to Rs 250.
  2. Cannot Be clubbed with any other offer.
  3. Maximum 1 Offer on 1 Address.
  4. Offer valid on first recharge only.
  5. CashBack Amount cannot be Refunded.
  6. Cashback component of the wallet balance cannot be utilized to buy prepaid products (Ghee & other dairy products).
  7. Install App and recharge for 3 Litre. We will provide free milk 3 litre as part of 6 day trial pack. After trial period, normal recharge to be done.

Cancellation Policy

  1. Customer can cancel/stop their subscription using go-organic mobile application or by reaching out to the customer support.
  2. Multiple Accounts cannot be created with same address, if found then go-organic has the right to cancel/stop the Customer's subscription.

Entire Agreement

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitutes the entire agreement between you and go-organic with respect to your use of and material available through the site, and supersedes all prior or contemporaneous communications and proposals between you and go-organic with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.


By registering with go-organic, you give us the permission to send you notifications on WhatsApp/Email/Mobile SMS.

Billing Policy & Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Customer Referral Program

  1. One user can refer max 20 new users. However, the Referee and the Referrer cannot have the same address.
  2. The Referrer should have done at least one recharge with go-organic must have done a cumulative wallet recharge of Rs. 2000 or more in their lifetime.
  3. To be considered a successful Referral, the person you refer (the Referee) has to do at least one wallet recharge of minimum value of Rs. 2000.
  4. The Referrer gets 100% cashback up to a maximum of Rs. 350 per Referee; on the Referee’s first wallet recharge of minimum amount of Rs.2000. go-organic reserves the right to revise the maximum cashback percentage and amount at any point of time during this referral programme. Please read these terms and conditions carefully from time to time.
  5. Referral bonus cannot be clubbed with any other promotional offer or bonus.
  6. ‘Bonus/cashback’ amount in the Wallet can be used only for purchase on go-organic website and/or mobile application, is not transferable and in no case can be used as an exchange for tender of money.
  7. go-organic reserves the right to modify or amend at any time these Terms and Conditions. go-organic reserves the right to disqualify any Referrers from participation at any time at their sole discretion, including without limitation if he/she does not comply with any of these Terms and Conditions.
  8. The Referrer and the Referee agree to indemnify, release and hold harmless go-organic, from any and all claims, actions, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to Referrers’ participation in the referral program.
  9. No person under 18 years of age, may use, access or participate in the referral program at any time or in any manner.
  10. go-organic shall not be liable for late, delayed, stolen, misdirected, inaccurate credits in relation to any information provided by the Referee or Referrer.
  11. go-organic reserves the right to hold back Cashback bonus for breach of these terms and conditions, as well as debit the bonus already credited, in case of violation of these terms and conditions.
  12. Any and all disputes, claims and causes of action arising out of or related to the referral program shall be resolved under applicable Indian law and the courts of Mumbai shall have the sole and exclusive jurisdiction to try any dispute with regard to this referral programme, irrespective of place of purchase/credit of bonus.

Pre-paid Products

To place an order for a prepaid product, you are required to recharge your go-organic wallet with the MRP of the select product via the various payment modes available.

Communication Policy

By signing up with go-organic, customer agrees to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website

Prohibited Activities

You may not access or use the application for any purpose other than that for which we make the application available. The following types of content may be classified as prohibited :-

  1. Use this Application to advertise or offer to sell goods and services.
  2. Images of child sexual abuse
  3. Use the Application in a manner inconsistent with any applicable laws or regulations.
  4. Illegal content add in this application.
  5. Make any unauthorized use of the application, including collecting username and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or creating user accounts by automated means or under false pretenses.


"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time".